We Take Privacy and Security Seriously

1. Introduction

Cantaloupe AI ("Cantaloupe," "we," "us," or "our") is committed to protecting your privacy and ensuring compliance with applicable data protection and employment laws, including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), the Americans with Disabilities Act (ADA), Equal Employment Opportunity (EEO) laws, and U.S. state privacy laws. This Privacy Policy describes how we collect, use, and share your information when you use our AI-powered interview platform and related services. Cantaloupe AI is only for users 16+ years of age.

2. Information We Collect

We collect the following categories of personal data:

a) Information You Provide Directly

Name, email, phone number, and job application details.

Voice recordings and transcripts from AI-powered interviews conducted via Vapi AI.

Responses to interview questions and structured assessment data.

Text messages and responses in SMS-based communications.

Information provided by employers and hiring managers using our platform.

Any self-reported demographic information if submitted voluntarily.

b) Information Collected Automatically

AI-analyzed behavioral and linguistic data from interviews.

Device information (e.g., browser type, IP address, operating system).

Interaction data (e.g., how users engage with the AI interview system).

Metadata related to applicant assessments, including timestamps and hiring outcomes.

c) Information from Third-Party Sources

Employers or organizations that use Cantaloupe AI for hiring.

Third-party integrations (e.g., Vapi AI (voice processing), OpenAI (natural language processing), AWS (data hosting), and Fly.io (database infrastructure)).

External reference checks and employment verification services when applicable.

3. How We Use Your Information

We use collected data for the following purposes:

Conducting AI-driven interviews and voice-based pre-screening assessments.

Processing and analyzing applicant responses using AI models to predict compatibility and early turnover likelihood.

Reducing bias in hiring by ensuring all applicants receive a structured, standardized interview experience.

Ensuring fair and non-discriminatory hiring practices through AI-driven consistency in evaluations.

Maintaining ADA-compliant accessibility options (e.g., text-based alternatives for voice interviews, screen reader compatibility).

Communicating with users via email, phone, or SMS, in compliance with 10DLC regulations.

Storing and analyzing applicant data for hiring insights and dashboard analytics.

Complying with GDPR, CCPA, and state employment laws.

4. SMS/Text Messaging Compliance

Cantaloupe AI enables SMS-based communications between employers and applicants. We comply with A2P 10DLC regulations, including:

Consent: Users must opt in before receiving SMS messages.

Opt-Out: Users can reply "STOP" to unsubscribe from SMS communications.

Messaging Transparency: Employers must disclose the nature and frequency of SMS communications.

Data Protection: SMS interactions are stored securely and not shared for marketing purposes.

5. Data Sharing and Transfers

We do not sell personal data. We may share data with:

Employers using our platform for hiring purposes.

Cloud service providers (e.g., AWS, Fly.io) for secure storage and AI model training.

AI technology partners (e.g., OpenAI, Anthropic, Vapi AI) for voice processing and automated assessments.

Legal authorities if required for compliance.

We use Standard Contractual Clauses (SCCs) for GDPR compliance when transferring data internationally.

6. Your Privacy Rights (CCPA, GDPR, and State Laws)

Under the CCPA, GDPR, and other U.S. state privacy laws, you have the following rights:

Right to Know – You have the right to request details about the personal information we collect and how we use it.

Right to Access – You may request a copy of the personal data we have collected about you.

Right to Correct – If your information is inaccurate or incomplete, you can request corrections.

Right to Delete – You may request that we delete your personal information, subject to certain legal obligations.

Right to Opt-Out of Data Sharing – You may opt-out of any data sharing for targeted advertising or other secondary uses.

Right to Non-Discrimination – We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at help@trycantaloupe.com.

7. Security Measures

All applicant data is securely transmitted and stored using industry-standard encryption and security protocols. We partner with trusted AI providers that comply with best practices for data protection.”

8. Updates to This Policy

We may update this Privacy Policy as laws evolve. The latest version will be posted on our website.

1. Agreement to Terms

By using Cantaloupe AI’s services, you agree to comply with these Terms of Service and our Privacy Policy.

2. Use of Services

Cantaloupe AI provides AI-driven voice interviews and hiring insights. Users agree to:

Use the platform in compliance with ADA, EEO laws, and anti-discrimination laws.

Ensure that hiring decisions do not unlawfully discriminate against any protected class.

Maintain bias-free hiring practices, with human oversight where required by law.

Provide accommodations to candidates upon request, ensuring ADA accessibility.

3. AI Interviewing and Assessment Terms

Cantaloupe AI’s assessments are generated using automated AI models trained on hiring outcomes.

Employers agree that AI-generated insights must not be the sole determining factor in hiring decisions.

AI-driven structured interviews are designed to ensure consistency and fairness in hiring decisions.

Users acknowledge that voice interviews and applicant interactions may be recorded and analyzed for hiring predictions and compliance monitoring.

4. SMS/Text Messaging Terms

Cantaloupe AI facilitates A2P 10DLC-compliant SMS messages between employers and applicants. By opting into SMS communications:

Users consent to receive job-related messages via text.

Employers must disclose the purpose and nature of SMS communications.

Users can opt out anytime by replying "STOP".

5. Account Responsibility

Users are responsible for maintaining the security of their accounts and compliance with employment laws.

6. AI Bias and Fairness

Cantaloupe AI reduces bias by standardizing first-round interviews, ensuring all applicants receive equal consideration.

Employers must ensure that they do not rely solely on AI scores for hiring decisions.

Human oversight is required in final hiring decisions to comply with employment regulations.

7. Data Usage and Retention

Cantaloupe AI retains AI-generated interview transcripts and applicant data only as long as necessary for hiring and compliance purposes. Users may request data deletion at any time.

8. Compliance with Employment Laws

Employers using Cantaloupe AI must comply with:

Title VII of the Civil Rights Act (non-discrimination based on race, sex, religion, etc.).

Americans with Disabilities Act (ADA) (reasonable accommodations for disabled applicants).

Age Discrimination in Employment Act (ADEA).

Fair hiring laws in all U.S. states.

Any state or federal law governing AI use in employment screening.

9. Limitation of Liability

Cantaloupe AI provides hiring insights but does not make final hiring decisions. We are not responsible for:

Hiring decisions made by employers.

Misuse of AI-generated recommendations.

Any legal claims arising from unlawful hiring practices.

10. Changes to These Terms

Cantaloupe AI may modify these Terms as needed. Continued use of our platform constitutes acceptance of revised terms.

For questions, contact help@trycantaloupe.com.

Cantaloupe AI is an automated screening platform that utilizes artificial intelligence (AI) to assist employers in evaluating job applicants. The tool is designed to provide insights on candidate compatibility and early turnover likelihood based on factors such as responses to interview questions, job-related preferences, and self-reported availability.

By using this screening tool, applicants acknowledge and understand the following:

The AI tool may be used as part of the hiring organization’s overall screening process, but it does not make final employment decisions. All decisions remain at the sole discretion of the hiring employer.

The AI interview assesses certain non-discriminatory factors related to job fit and turnover prediction and does not consider race, color, religion, sex, national origin, disability, or other protected characteristics.

This AI tool does not currently undergo third-party bias audits. While we are committed to responsible and fair use of AI, we encourage employers using Cantaloupe AI to complement our technology with their own hiring standards, legal reviews, and policies related to equity and inclusion.

Applicants may request more information about the use of Cantaloupe AI in their application process, and where applicable by law, may request an alternative, non-automated evaluation method.

By proceeding with the AI interview, you consent to the use of this technology as part of your job application process.

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information. At Cantaloupe AI, we respect your privacy and want to make sure you understand these rights.

1. Right to Know

You have the right to request that we disclose the following information about the personal data we’ve collected over the past 12 months:

The categories of personal information collected.

The sources of that information.

The business or commercial purposes for collecting or sharing it.

The categories of third parties we may share it with.

The specific pieces of personal information we’ve collected about you.

2. Right to Delete

You may request that we delete personal information we have collected from you, unless we need it to complete a transaction, detect security incidents, comply with legal obligations, or for other permitted uses.

3. Right to Opt-Out

You have the right to opt out of the sale or sharing of your personal information. If we sell or share your personal information, we will provide a clear and accessible way for you to opt out.

4. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. That means no denial of services, no different prices or rates, and no lower quality of service.

5. Right to Correct Inaccurate Information

If you believe we hold inaccurate personal information about you, you have the right to request that we correct it.

6. Right to Limit Use of Sensitive Personal Information

You can ask us to limit how we use or disclose sensitive personal information, such as precise geolocation or specific demographic details, to only what’s necessary to perform essential services.