Privacy Policy

Effective Date: February 26, 2025

Introduction

Cantaloupe Technologies Corporation ("Cantaloupe," "we," "us," or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy outlines how we collect, use, disclose, and protect information obtained through our AI Instant Interview Screener, which utilizes Vapi AI technology, and how we ensure compliance with applicable laws and regulations, including 10DLC (10-Digit Long Code) messaging requirements.

1. Information We Collect

We collect various types of information from applicants ("you" or "your") during the interview process:

• Personal Identifiers: Name, email address, phone number, and other contact details.
• Professional Information: Employment history, educational background, skills, and qualifications.
• Interview Data: Audio and video recordings of your responses to interview questions, and AI-generated assessments related to personality traits, skills, experience, and location.
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
• Messaging Data: Content of SMS messages sent to and received from you, delivery status, and interaction data related to SMS communications.

2. How We Use Your Information

We use the collected information for the following purposes:

• Interview Assessment: To evaluate your suitability for employment based on your responses and interactions during the interview.
• Data Analysis: To analyze and improve our AI algorithms and interview processes.
• Communication: To contact you regarding your application status or for further information, including sending SMS notifications and updates.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing

Our processing of your personal information is based on:

• Consent: By participating in our interview process and opting in to receive SMS communications, you consent to the collection and use of your information as described in this Privacy Policy.
• Legitimate Interests: To assess candidates effectively, improve our services, and communicate efficiently.
• Legal Obligations: To fulfill legal and regulatory requirements.

4. Disclosure of Your Information

We may share your information with:

• Hiring Decision-Makers: Authorized personnel within our organization involved in the recruitment process.
• Service Providers: Third-party vendors, including Vapi AI, that assist in interview processing, analysis, and SMS communication services. These providers are contractually obligated to protect your information and use it solely for the services they provide to us.
• Legal Authorities: When required by law, regulation, or legal process.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security assessments.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. Unsuccessful applicant data may be retained for a specified period to consider you for future opportunities, subject to your consent.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal limitations.
• Objection: Object to the processing of your information under certain circumstances.
• Data Portability: Request a copy of your information in a structured, commonly used format.

To exercise these rights, please contact us using the information provided below.

8. Use of AI Systems

Our AI Instant Interview Screener utilizes Vapi AI technology to analyze voice and video data to assess various candidate attributes. We ensure that:

• Transparency: You are informed about the use of AI in the interview process.
• Fairness: AI assessments are regularly reviewed to prevent biases and ensure non-discrimination.
• Human Oversight: Final hiring decisions involve human judgment, with AI providing supplementary insights.

9. Compliance with 10DLC Messaging Requirements

In compliance with 10DLC regulations for Application-to-Person (A2P) messaging, we adhere to the following practices:

• Registration: We have registered our brand and messaging campaigns with The Campaign Registry (TCR) to ensure compliance and transparency.
• User Consent: We obtain explicit consent from you before sending SMS messages. By providing your phone number and opting in, you agree to receive SMS communications from us related to your application and interview process.
• Opt-Out Instructions: You have the right to opt out of receiving SMS messages at any time. To discontinue receiving messages, reply with "STOP" to any SMS we send. Upon receiving your opt-out request, we will promptly remove you from our messaging list.
• Message Content: Our SMS communications are related to your application and interview process. We do not send promotional or marketing messages unrelated to your application.
• Data Sharing: We do not share your mobile information with third parties or affiliates for marketing or promotional purposes. All data collected is used solely for the purposes outlined in this Privacy Policy.

10. Compliance with Specific Regulations

• California Consumer Privacy Act (CCPA): California residents have specific rights under the CCPA, including the right to know what personal information is collected, the purposes for collection, and the right to request deletion of personal information. We provide these rights to California residents as required by law.
• General Data Protection Regulation (GDPR): For individuals in the European Economic Area (EEA), we comply with GDPR requirements, including lawful bases for processing, data subject rights, and cross-border data transfer mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and indicating the effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cantaloupe Technologies Corporation

251 Little Falls Dr.
Wilmington, DE 19808

help@trycantaloupe.com

By participating in our interview process and opting in to receive SMS communications, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.