Cantaloupe Technologies Corporation (Cantaloupe AI) Privacy and Data Usage Policy

Privacy Policy Last updated on October 14, 2024

This privacy notice for Cantaloupe Technologies Corporation ("we," "us," or "our") describes how and why we collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://www.cantaloupe.ai, or any other website of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@cantaloupe.ai.

Summary of key points

This summary provides key points from our privacy notice, but you can find out more details by reviewing the full policy below.

• What personal information do we process? We may process personal information depending on how you interact with us and the Services. Learn more about personal information you disclose to us.
• Do we process any sensitive personal information? We do not process sensitive personal information.
• Do we receive any information from third parties? We do not receive any information from third parties.
• How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. Learn more about how we process your information.
• In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
• How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information, but no system is completely secure. Learn more about how we keep your information safe.
• What are your rights? Depending on your location, the applicable privacy law may grant you certain rights regarding your personal information. Learn more about your privacy rights.
• How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Table of Contents

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Passwords

We do not process sensitive information.

Payment Data We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law.

We process your personal information for various reasons, including:

• To facilitate account creation and authentication
• To deliver and facilitate the delivery of services to the user
• To respond to user inquiries/offer support to users
• To evaluate and improve our Services, products, and marketing
• To identify usage trends

3. When and with whom do we share your personal information?

We may share your information in specific situations, such as:

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Service Providers: We may share your data with third-party service providers who perform services on our behalf.

4. Do we use cookies and or other tracking technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize such information. If this is not possible, we will securely store your personal information until deletion is possible.

6. How do we keep your information safe?

We aim to protect your personal information through a system of organizational and technical security measures. However, no transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise that hackers or cybercriminals will not be able to improperly access, steal, or modify your information.

7. Do we collect information from minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

8. What are your privacy rights?

You may review, change, or terminate your account at any time by contacting us. Depending on your location, you may also have the right to request access to, change, or delete your personal information. To access, change or delete your data, contact help@trycantaloupe.com.

9. Controls for Do-Not-Track Features

We do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

10. Do United States residents have specific privacy rights?

California residents have specific rights regarding access to their personal information. For more details, please refer to the full privacy policy.

Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at hello@cantaloupe.ai or contact us by post at:

Cantaloupe Technologies Corporation 1234 Startup Street, Suite 101 Austin, TX 78701 United States

13. How can you review, update or delete the data we collect from you?

To request to review, update, or delete your personal information, please contact us via help@trycantaloupe.com

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