Assistant Manager
Lenwich - Upper West 83rd St
Part of Lenwich 2New York, NYPosted 28 days ago$18.00 - $24.50/hour + tips
Full-timeIntermediate
About the Role
Join our Upper West Side team at Lenwich, where we've been serving NYC's heroes since 1989! We're seeking a passionate Assistant Manager who embodies our "Family, Friends, and Food" philosophy. You'll help lead our fast-paced sandwich shop, ensuring every customer receives a hero-sized experience while supporting our team of sandwich artists in crafting the ultimate NYC sandwiches.
What you'll do
- Team Leadership: Supervise 8-12 sandwich artists and cashiers during peak lunch rushes (11am-2pm chaos!)
- Quality Control: Ensure every sandwich meets Lenwich standards - "no shortcuts, no compromises"
- Inventory Management: Monitor ingredient levels, place daily orders with suppliers, minimize waste
- Customer Experience: Address customer concerns, maintain 90-second ticket times during rush
- Opening/Closing Operations: Rotate between 6am opens and 9pm closes, complete daily cash reconciliation
- Staff Development: Train new hires on our 40+ sandwich builds, conduct weekly one-on-ones
- Health & Safety: Maintain NYC DOH A-grade standards, conduct daily temperature logs
- Cross-Location Support: Occasionally cover shifts at nearby locations
What we're looking for
- 2+ years supervisory experience in NYC food service (high-volume preferred)
- NYC Food Handler's License (or ability to obtain within 30 days)
- Bilingual English/Spanish conversational ability
- Experience with Toast POS or similar systems
- Ability to lift 50lbs repeatedly (produce deliveries)
- Open availability including weekends and holidays
- Strong multitasking abilities in high-pressure environments
Nice to have
- ServSafe Manager Certification
- Experience with Italian deli operations or specialty sandwich shops
- Knowledge of NYC catering operations and corporate accounts
- Familiarity with third-party delivery platforms (Uber Eats, DoorDash, Grubhub)
- Basic Excel skills for inventory tracking and scheduling
- Social media content creation skills for location-specific promotions
Work Schedule
Tuesday - Sunday
Morning (6AM - 12PM)Afternoon (12PM - 6PM)Evening (6PM - 12AM)overnight
Ready to apply?
Job TypeFull-time
ExperienceIntermediate
Schedule
Tue-Sun:
Morning, Afternoon, Evening, overnight
Salary$18.00 - 24.50/hour
With tips$23.00 - $29.50/hour