Customer Service Associate

DMR Technologies is seeking a dependable, friendly, and organized Customer Service Associate to serve as the first point of contact for our clients and partners. This role focuses on providing exceptional customer service by answering inquiries and routing calls efficiently, ensuring a positive and professional brand experience. While this is a non-technical position, the Associate will interact closely with internal teams to facilitate swift resolutions, contributing to overall customer satisfaction. The ideal candidate will possess strong communication skills, a professional demeanor, and excellent organizational abilities. This role requires someone comfortable managing a diverse range of customer interactions during standard U.S. business hours, preferably in the Eastern Time Zone. Working at DMR means joining a mission-driven team dedicated to practical drone technology solutions across agriculture, public safety, and infrastructure sectors, where your contributions directly impact business success and customer relationships.