Assistant Manager
Burger King Harrison St
Part of Flis EnterprisesAbout the Role
As an Assistant Manager at Burger King Harrison St, you will play a crucial role in supporting the Restaurant General Manager by overseeing the daily operations of the restaurant. Your responsibilities will include managing cash and inventory controls, ensuring operational excellence, developing team talent, and delivering outstanding customer service. In the absence of the General Manager, you will take full accountability for restaurant operations, driving improvements in sales, profitability, and employee retention. You must be prepared to work flexible hours, including evenings and weekends, to meet the needs of the business and ensure smooth functioning. In this position, you will lead your team by setting a positive example and fostering a collaborative environment. Your proactive approach to identifying and resolving operational hurdles will enhance the speed of service and customer satisfaction. With a focus on training and developing team members, you will help cultivate a high-performing workforce that upholds our commitment to quality and service. You will also play a key role in managing financial performance and ensuring compliance with safety and operational standards.
What you'll do
- Direct the efficient preparation of food products for timely customer delivery.
- Coach team members to achieve operational success and maintain a positive work environment.
- Identify and troubleshoot bottlenecks in service to enhance speed and efficiency.
- Manage cash control and inventory processes ensuring accuracy and compliance.
- Motivate team members to deliver exceptional customer service and address customer feedback effectively.
- Supervise training and development of team members to enhance their skills and performance.
- Assist with financial reporting and forecasting to optimize restaurant profitability.
What we're looking for
- Demonstrated leadership abilities in a fast-paced environment.
- Strong communication skills, both verbal and written.
- Proficient in basic mathematics and cash handling.
- Ability to manage multiple tasks and prioritize effectively.
- Knowledge of food safety, health regulations, and operational procedures.
Nice to have
- Experience with inventory management systems.
- Familiarity with labor scheduling and workforce management.
- Previous experience in a fast food or quick service restaurant.
- Ability to speak a second language, enhancing customer interactions.