Front Desk Assistant 3
Emma's Pickleball Cafe
Part of Dink & Sip CollectiveAbout the Role
Emma's Pickleball Cafe is seeking a friendly and organized Front Desk Assistant to join our vibrant team. In this role, you will be the first point of contact for our guests, providing exceptional customer service by answering phone calls, greeting visitors, managing reservations, and handling special event requests. We pride ourselves on creating a welcoming atmosphere for both pickleball enthusiasts and cafe guests alike, and you will play a key role in maintaining this environment. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment. If you enjoy working with people and want to contribute to a fun and energetic community hub, this is the perfect opportunity for you. Flexible availability during café hours is important to meet the needs of our varied customer base.
What you'll do
- Answer incoming phone calls promptly and courteously
- Greet and welcome guests as they arrive
- Manage reservations for pickleball courts and café seating
- Coordinate and process event requests and bookings
- Maintain an organized and tidy front desk area
- Assist with general inquiries about the café and pickleball programs
- Collaborate with team members to ensure smooth daily operations
What we're looking for
- Excellent verbal and written communication skills
- Strong interpersonal skills with a friendly demeanor
- Basic computer proficiency and reservation system experience
- Ability to multitask and handle phone and in-person requests simultaneously
- Attention to detail and ability to stay organized
Nice to have
- Experience working in hospitality or customer service environments
- Familiarity with pickleball or sports-related communities
- Knowledge of point-of-sale systems and scheduling software
- Problem-solving skills and conflict resolution abilities